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You will need to create an email account at your domain so that you can receive email from customers or other visitors to your domain. You can use the Email Accounts function on the main page of your interface to add more email accounts later.
Choosing a strong password is particularly important in web hosting. Web servers are usually more powerful and have access to greater bandwidth than your personal computer; this makes them a prime target for password crackers.
We strongly recommend using the built-in password generator to create your password.
Example of form to create a new email account:
For more information on Adding an Email Account, Changing the Password, Changing the Quota Limit, Deleting an Email Address, Configuring an Email Client, Accessing Webmail or about your Default Email Account, see this Knowledgebase Article.
You pay us so that your site will be online. When it's not online, you shouldn't have to pay. It's that simple.
We rarely have server issues that result in downtime, but on occasion, we will encounter a hardware or software issue that may cause a brief service interruption.
In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.
Service credits are calculated as follows (all times are stated in downtime per month):
Contact our billing department to request a service credit
Visit our guarantee's page for more information.